Refund & Cancellation Policy

01Subscription and service cancellations

• Retailers & partners: subscriptions can be cancelled at any time. No refunds are issued for any unused portion of the subscription period.
• Customers: customers using Scanimart for self-checkout and billing must adhere to the individual retailer’s refund and cancellation policies.
• Trial period: where a trial is offered, you can cancel before it ends to avoid charges. Once the paid subscription begins, standard cancellation policies apply.

02Refund policy

• Subscription fees: subscription fees are non-refundable. In case of a billing error or duplicate charge, you may request a refund within 7 days of the transaction by contacting support@scanimart.com.
• Transaction disputes: customers disputing a charge must first contact the respective retailer. Scanimart acts as a facilitator and does not process refunds for purchases made through our platform.
• Service issues: if technical issues prevent access to paid features, refunds may be considered case by case after verification by our technical support team.

03Order cancellations

• Before checkout: orders can be modified or cancelled before completing checkout.
• Post-purchase returns: once the transaction is processed, the retailer’s return and refund policies apply. Scanimart does not handle product refunds directly.

04Vendor ad space & custom development

• Ad space cancellation: vendors who have purchased advertising slots can cancel with 7 days’ notice. No refunds are provided for partially completed ad campaigns.
• Custom development: payments for development services offered by Scanimart TechLabs are non-refundable once the project has commenced. Clients may request modifications within the agreed project scope.

05How to request a refund

If you believe you qualify for a refund based on the conditions above, contact us at support@scanimart.com with:

• Name and contact information.
• Subscription or transaction ID.
• Reason for the refund request.
• Any supporting documents, such as screenshots or receipts.

Our team will review your request and respond within 5–7 business days.

06Changes to this policy

Scanimart reserves the right to modify this policy at any time. Updates will be posted on our official website, and continued use of our services constitutes acceptance of the revised policy.

For further assistance, reach our support team at support@scanimart.com or call +91 91752 06920.