Disclaimer

01General information only

The content in the Scanimart Customer, Retailer, and Staff applications and on scanimart.com is provided for general information and convenience. While we work hard to keep it accurate and current, we make no warranty — express or implied — that it is complete, error-free, or fit for any particular purpose.

Nothing on this website or in our applications constitutes legal, financial, medical, nutritional, or professional advice. If you need such advice, please consult a qualified professional.

02Our role: platform, not seller

Scanimart is operated by Snappikart Techlabs Private Limited. We provide the scanning, billing, payment, and delivery-coordination technology that participating marts use. We are not the seller of the goods you buy.

• The contract of sale for any product is between you and the retail store you are shopping in or ordering from.
• The store sets its own prices, discounts, taxes, stock levels, and product catalogue.
• The store is responsible for the quality, safety, authenticity, labelling, weight, and legal compliance of the goods it sells.
• The store’s own return, exchange, and warranty policies govern anything you buy from it. Please see our Refund & Cancellation Policy for how this interacts with our own services.

03Prices, product information, and availability

Product names, images, descriptions, weights, MRPs, and offer prices are supplied by retail partners or drawn from third-party catalogue data. They may be incomplete, outdated, or incorrect.

• Product images and packshots — including those shown on this website — are illustrative. Actual packaging, size, and design may differ.
• Prices shown in the app may differ from shelf labels if a store has not yet synced a change. Where there is a conflict, the store’s current price at the point of billing applies.
• Availability is not guaranteed. An item may sell out between the moment you scan it and the moment you pay.
• Offers and promotions are subject to their own terms, minimum values, and expiry dates, and may be withdrawn at any time.

04Scanning accuracy and your final bill

Scanimart identifies products from barcodes, QR codes, and on-device image recognition. Recognition is not perfect: poor lighting, damaged or obscured barcodes, similar packaging, loose or unpackaged goods, and newly stocked items can all cause a mis-read or a failure to read.

• Always review your cart before paying. The itemised bill you confirm at checkout is the authoritative record of your purchase.
• Items sold loose or by weight — fresh produce, grains, deli counters — may need to be added or verified by store staff rather than scanned.
• The exit gate pass QR is proof of payment for that bill only. Store staff may verify your basket against it at the exit, and stores may run their own additional checks.
• If your bill is wrong, raise it with the store before leaving the premises wherever possible. We will help you resolve it — see our Refund & Cancellation Policy.

05Allergens, nutrition, and regulated products

Do not rely on the Scanimart app for allergen, ingredient, nutritional, dosage, or safety information. Always read the physical label on the product itself before consuming or using it.

• Ingredient and nutrition data in our catalogue may be out of date after a manufacturer reformulates a product.
• Age-restricted and regulated goods remain subject to verification by the store, and stores may decline to sell them through self-checkout.
• We do not provide medical, dietary, or pharmaceutical advice, and no recommendation shown in the app should be read as one.

06Scanimart GO delivery estimates

Delivery windows, distances, and arrival times shown for Scanimart GO orders are estimates generated from live conditions. They are not guarantees.

• Traffic, weather, store queues, item substitutions, and rider availability can all shift an estimate.
• Live tracking depends on the delivery partner’s device having a working data connection and location permission enabled.
• Substitutions, if any, are proposed by the store; you are not charged for an item you did not accept.

07Payments and third-party services

Payments are processed by regulated third-party payment gateways and by your bank or UPI provider. We do not store your full card number, UPI PIN, CVV, or net-banking credentials.

• Payment failures, reversals, holds, and settlement timelines are governed by your bank and the payment gateway, and are outside our control.
• Where a payment is debited but the order does not complete, the amount is normally auto-reversed by the gateway within the timelines its own policy specifies.
• We are not liable for losses arising from you sharing an OTP, PIN, or password with anyone, including anyone claiming to be from Scanimart. We will never ask you for them.

08Third-party links and content

Our applications and website may link to third-party sites, brands, and services. Those links are provided for convenience only. We do not control, endorse, or take responsibility for their content, products, security, or privacy practices.

Brand names, logos, and product packaging that appear in the app or on this website belong to their respective owners. Their appearance indicates that a store stocks the product; it does not imply any partnership, sponsorship, or endorsement by that brand of Scanimart.

09Beta and experimental features

We sometimes release features marked as beta, preview, or experimental. These are provided as-is, may behave unpredictably, may change materially, and may be withdrawn without notice. Do not rely on them for anything critical.

10Availability and interruptions

We aim to keep Scanimart available and working, but we do not warrant uninterrupted or error-free service. Maintenance, network outages, device issues, store-side hardware and connectivity problems, and events beyond our reasonable control can all interrupt it.

A store may also fall back to conventional billing at any time — for example during a power cut or a network failure. Where that happens, the store’s own billing process applies.

11Limitation of liability

To the fullest extent permitted by law, Snappikart Techlabs Private Limited, its directors, employees, and partners are not liable for any indirect, incidental, special, consequential, or punitive loss arising from your use of — or inability to use — the Scanimart platform, including loss of profits, data, goodwill, or opportunity.

Nothing in this disclaimer excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. Your statutory rights as a consumer under the Consumer Protection Act, 2019 are unaffected.

This disclaimer should be read together with our Terms & Conditions, which contain the full agreement between you and Scanimart, and our Privacy Policy, which explains how we handle your information.

12Governing law

This disclaimer is governed by the laws of India. Any dispute arising from it is subject to the exclusive jurisdiction of the courts at Ranchi, Jharkhand.

13Contact us

If anything on this page is unclear, or you believe information shown in the app is wrong, write to support@scanimart.com or call +91 91752 06920.