Contact Scanimart

01Customer support

For anything to do with the Scanimart Customer app — a scan that did not work, a bill that looks wrong, a payment that did not go through, a Scanimart GO order, or trouble signing in.

• Email: support@scanimart.com
• Phone and WhatsApp: +91 91752 06920
• In the app: Profile → Help & Support, which attaches your order details automatically and gets you a faster answer.

If a bill is wrong, raise it with the store before you leave the premises wherever you can. Store staff can correct it on the spot, which is faster than any support queue.

02For store owners and retail partners

If you run a mart or supermarket and want scan-and-go checkout and Scanimart GO delivery in your store, we will walk you through catalogue setup, pricing sync, staff training, and the exit process.

• Register your store at partner.scanimart.com/register.
• Sign in to an existing partner account at partner.scanimart.com.
• Or email support@scanimart.com with your store name, location, and roughly how many products you carry.

03Privacy and data requests

To access, correct, export, or delete the personal data we hold about you, write to support@scanimart.com with the subject line “Privacy Request” from your registered email address.

For account deletion specifically, our Data & Account Deletion page sets out the in-app route, the email route, what is removed, and what we are legally required to keep. We acknowledge requests within 48 hours and complete them within 30 days.

04Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made under it, you may escalate an unresolved complaint about content, data handling, or our services to our grievance officer.

• Name: Sankalp Jain, Founder & CEO
• Email: support@scanimart.com, with the subject line “Grievance”
• Post: Grievance Officer, Snappikart Techlabs Private Limited, Manju Kunj, Ranchi, Jharkhand 834001, India

We acknowledge grievances within 24 hours and aim to resolve them within 15 days, as required.

05Report a security issue

If you have found a vulnerability in our apps, our website, or the partner portal, please tell us before you tell anyone else. Email support@scanimart.com with the subject line “Security” and enough detail to reproduce it.

Please do not test against real shopper accounts, real stores, or live payments, and please do not access or modify data that is not yours. We will not pursue action against researchers who report in good faith and give us reasonable time to fix the issue.

06Press and partnerships

For media enquiries, brand collaborations, vendor advertising slots, or custom development work with Snappikart Techlabs, write to support@scanimart.com with the subject line “Press” or “Partnership”. Please include your deadline — we will work to it if we can.

07Where we are

Registered office

Snappikart Techlabs Private Limited, Manju Kunj, Ranchi, Jharkhand 834001, India.

Operations

Noida, Uttar Pradesh, India.

Online

• Website: scanimart.com
• Partner portal: partner.scanimart.com
• Instagram, LinkedIn, and WhatsApp — all linked in the footer of this site.

08When to expect a reply

• Support email and WhatsApp — within one business day.
• Refund requests — reviewed and answered within 5 to 7 business days, as set out in our Refund & Cancellation Policy.
• Privacy and deletion requests — acknowledged within 48 hours, completed within 30 days.
• Grievances — acknowledged within 24 hours, resolved within 15 days.

We will never ask you for your password, one-time password, card CVV, or UPI PIN — not by email, not on the phone, not on WhatsApp. If someone claiming to be from Scanimart asks for any of them, it is not us. Report it to support@scanimart.com.