Privacy Policy

01Information we collect

We collect the following types of information.

Personal information

• Name, email address, phone number, and address.
• Payment details for transactions.
• Account login credentials.
• Profile information (retailer/staff roles, employment details, etc.).
• Date of birth, to offer personalised promotions and discounts.

Non-personal information

• Device information, IP address, browser type.
• Cookies and tracking data.
• User activity on the platform — pages visited, time spent, purchases made.

Retail partner & staff information

• Business name, registration details, and store location.
• Inventory and pricing data.
• Staff work schedules, attendance records, and task assignments.

Location information

Store detection data is used to identify nearby participating retail stores and enhance the shopping experience. In the Scanimart Staff App, we may also collect location data in the background to support delivery tracking and operational safety, even when the app is closed or not actively in use.

02How we use your information

• Provide and improve our services.
• Process payments and transactions.
• Enhance user experience and personalise recommendations.
• Detect and prevent fraudulent activities.
• Communicate important updates, promotions, and support assistance.
• Comply with legal and regulatory obligations.
• Manage staff operations, including shift scheduling and attendance tracking.
• Offer location-based services, such as finding nearby partner stores.
• Provide birthday-related offers and personalised discounts.

03Data sharing & disclosure

• With retailers: to process transactions and provide customer support.
• With staff: for work management, attendance tracking, and store operations.
• With service providers: for payment processing, analytics, and security enhancements.
• With legal authorities: if required by law, for fraud prevention, or to protect our rights.

04Data security

We implement strict security measures to protect your information, including encryption, secure servers, and regular audits. However, no online platform can guarantee absolute security.

05Cookies & tracking technologies

We use cookies and similar technologies to enhance user experience, analyse app usage, and provide personalised content. You can modify your cookie settings in your device preferences.

06Your rights & choices

• Access, update, or delete your personal data.
• Opt out of marketing communications.
• Disable cookies through your device settings.

To exercise these rights, contact us at support@scanimart.com.

07Third-party links

Scanimart applications may contain links to third-party services. We are not responsible for their privacy policies or practices.

08Data retention

We retain user data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

09Children's privacy

Scanimart applications are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10Background location usage

The Scanimart Staff App may collect and use location data even when the app is closed or not in use. This background location access is used solely for:

• Real-time tracking of delivery staff during active deliveries.
• Ensuring accurate and timely order handovers between marts and customers.
• Maintaining staff safety during field operations.
• Generating analytics to improve delivery accuracy and operational efficiency.

We do not use background location for advertising or unrelated purposes. You can deny or revoke this access at any time in your device settings.

Google Play disclosure: the Scanimart Staff App collects location data in the background only to enable delivery tracking and staff operations, as described in this Privacy Policy.

11Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted within our applications with the updated date.

12Contact us

For any privacy-related concerns, please contact us at support@scanimart.com.