Data & Account Deletion

01Delete your account from inside the app

This is the fastest route and needs nothing from us.

• Open the Scanimart app and make sure you are signed in.
• Go to your profile, then open Account settings.
• Choose Delete account.
• Confirm with the one-time password sent to your registered mobile number.

If your version of the app does not show this option yet, update to the latest release from Google Play or the App Store, or use the email route below — it has exactly the same effect and the same timelines.

02Request deletion by email

Write to support@scanimart.com from the email address registered on your account, with the subject line “Account Deletion Request”, and include:

• The mobile number registered on your Scanimart account.
• Which app you use — Customer, Retailer, or Staff.
• Whether you want the whole account deleted, or only specific data (see below).

Please do not send us passwords, one-time passwords, card numbers, or UPI PINs. We never need them, and we will never ask for them.

03How we verify it is you

Deletion is irreversible, so we confirm identity before acting. We do this by sending a one-time password to the mobile number registered on the account, or by matching the request to the registered email address.

If we cannot verify a request, we will tell you why and offer an alternative. We will not delete an account on the word of a third party who cannot prove they control it.

04How long it takes

• In-app deletion — your account is deactivated immediately and you are signed out of every device.
• Email requests — acknowledged within 48 hours of receipt.
• Deletion from our live systems — completed within 30 days of a verified request.
• Removal from encrypted backups and disaster-recovery copies — completed within a further 90 days, as those copies age out on their normal rotation.

We will email you to confirm once the deletion is complete.

05What gets deleted

On completion we permanently remove, or irreversibly anonymise:

• Your name, email address, mobile number, date of birth, and profile photo.
• Saved delivery addresses and any address book entries.
• Your account credentials and all active sessions and login tokens.
• Your active cart, saved lists, and any unredeemed personal offers or referral credit.
• Scan history and browsing activity tied to your account — which products you scanned, viewed, and when.
• Location history collected for store detection and, for Staff accounts, for delivery tracking.
• Device identifiers, push notification tokens, and marketing and communication preferences.
• Support conversations and tickets, unless a dispute or investigation is still open.
• Payment instrument tokens held on your behalf by our payment gateway.

06What we must keep, and why

A small amount of data survives deletion because Indian law requires it, or because removing it would harm someone else. None of it is used to market to you, profile you, or rebuild your account.

• Invoices, tax records, and books of account — retained for up to eight years to comply with the Companies Act, 2013 and GST record-keeping rules. These are financial records of a completed sale and cannot be erased on request.
• Payment and settlement records held by our payment gateway and by your bank, retained under their own regulatory obligations.
• Fraud, abuse, and security logs — retained where necessary to protect our stores, our delivery partners, and other shoppers, and to defend legal claims.
• Records needed for an open dispute, chargeback, investigation, or legal proceeding, until it concludes.
• Aggregated and anonymised statistics — for example, total checkouts at a store — which contain no identifiers and cannot be traced back to you.

Where we are required to retain a record, we restrict access to it and keep it only for the period the law specifies, then delete it on the same schedule as everything else.

07Delete some data without closing your account

You do not have to lose your account to reduce what we hold. Tell us which of these you want and we will action it on the same timelines:

• Clear your scan and browsing history.
• Delete saved addresses.
• Remove your date of birth and stop birthday and personalised offers.
• Withdraw location permission so we no longer detect your store automatically.
• Unsubscribe from all marketing email, SMS, and push notifications.
• Remove a saved payment instrument.

Many of these can be done yourself from the app’s privacy settings and from your device permission settings — see our Cookie Policy for the exact paths on Android and iOS.

08What happens after deletion

• The deletion is permanent. We cannot restore your account, order history, invoices, or gate passes afterwards.
• You are signed out of every device immediately and can no longer use the app until you register again.
• Any active subscription, offer, referral credit, or loyalty balance is forfeited and is not refundable.
• Registering again in future creates an entirely new account with no history.
• Deleting your Scanimart account does not cancel obligations to a store for a purchase already completed, and does not by itself trigger a refund. See our Refund & Cancellation Policy.

09Retailer and staff accounts

Accounts on the Retailer and Staff applications belong to a business relationship as well as to you, so they work slightly differently.

• Staff accounts are created and controlled by the store that employs you. Ask your store administrator to deactivate the account, or write to us and we will coordinate with them.
• Attendance, shift, and payroll-linked records may need to be retained by the store under labour and employment law, independently of anything we hold.
• Retailer accounts hold business data — inventory, pricing, and sales records — that is also subject to statutory retention. Closing a retailer account does not delete the store’s tax records.
• Transaction records shared with a store for a completed sale remain the store’s own records and are governed by its policies.

10Your other rights

Alongside deletion, you can ask us to give you a copy of the data we hold about you, correct anything inaccurate, or restrict how we use it. Write to support@scanimart.com and we will respond within 30 days.

If you are not satisfied with how we handle a request, you may escalate it to our grievance officer — the contact details are on our Contact page — and, ultimately, to the appropriate authority under Indian data protection law.

11Contact us

For anything on this page, write to support@scanimart.com or call +91 91752 06920. Our registered office is at Manju Kunj, Ranchi, Jharkhand 834001, India.